Welcome to our easy-to-understand FAQ page about SOC 2 compliance.

We know that navigating the world of data security and compliance can seem daunting, so we've created this guide to make it as simple as possible. Whether you're a small business owner, an IT professional, or just curious about how companies protect your data, we've got answers to your questions.

Our aim is to demystify the technical jargon and clarify what SOC 2 compliance means for businesses and their customers. From the basics of what SOC 2 is, to the details of the audit process, we're covering it all. So, let's dive into the exciting world of cybersecurity and SOC 2 compliance.

1. What is SOC 2?

SOC 2 is short for Service Organization Control 2. It's a set of rules designed by the American Institute of Certified Public Accountants (AICPA) to keep your data safe when it's held by a service provider. These rules set standards for managing customer data based on five principles: security, availability, processing integrity, confidentiality, and privacy.

2. Who does SOC 2 apply to?

Any company that stores, processes, or transmits customer data can benefit from SOC 2 compliance. This often includes SaaS and cloud companies, but really it's good practice for any business handling sensitive customer information.

3. Is SOC 2 compliance mandatory?

SOC 2 compliance isn't required by law, but it's often expected by customers, partners, and regulators in industries where data security is a big deal. It's a great way to demonstrate that you're serious about keeping customer data safe and secure.

4. What is SOC 1 vs SOC 2?

There are several types of SOC reports and auditing standards. SOC 1 and SOC 2 are both about keeping your data secure, but they focus on different things. SOC 1 checks how your financial data is handled, ensuring it's accurate and trustworthy. SOC 2, on the other hand, looks at the bigger picture of how your data is managed, focusing on areas like privacy, security, and processing integrity.

5. What is the difference between ISO 27001 and SOC 2?

ISO 27001 and SOC 2 are both about keeping data safe, but they have different focuses. ISO 27001 is a globally recognized standard that offers guidelines for building an information security management system (ISMS). SOC 2 focuses on five key areas related to data held by service providers: security, availability, processing integrity, confidentiality, and privacy.

Many organizations opt to pursue both SOC 2 and ISO 27001 compliance.

6. What is the purpose of SOC 1, SOC 2, and SOC 3?

SOC 1, 2, and 3 all have different purposes.

  • SOC 1 provides information and an auditor's opinion to management, users, and auditors of those users' financial statements about controls at a service organization that are likely to be relevant to their users’ internal control over financial reporting
  • SOC 2 provides information to management, customers, partners, and other parties about controls at the service organization relevant to security, availability, processing integrity, confidentiality, or privacy to support users’ evaluations of their own systems of internal control.
  • SOC 3 provides information to the general public about controls at the service organization relevant to security, availability, processing integrity, confidentiality, or privacy to support users’ evaluations of their own systems of internal control.

7. What is SOC 3 Type 1 vs Type 2?

Generally, SOC 3 reports don't have Type 1 and Type 2 designations. All SOC 3 reports are Type II reports. A SOC 3 report is essentially a less detailed, more user-friendly version of a SOC 2 report that’s meant to be shared publically.

8. What are the 5 principles of SOC 2?

SOC 2 is based on five principles, called the Trust Services Criteria (formerly called the Trust Service Principles).

  1. Security: Protecting systems and data from unauthorized access.
  2. Availability: Making sure services and data are available as agreed.
  3. Processing Integrity: Ensuring the processing of data is complete, valid, accurate, timely, and authorized.
  4. Confidentiality: Keeping sensitive information safe and sound.
  5. Privacy: Protecting personal information as agreed or as required by law.

9. What is the SOC 2 audit process?

The SOC 2 audit process usually involves these steps:

  1. Planning and scoping: The service organization determines what systems will be covered and what standards will be used.
  2. Risk assessment: The service organization identifies potential threats and vulnerabilities.
  3. Review evidence: The auditor reviews documentation such as security policies and procedures to assess the organization’s state of compliance.
  4. Testing and remediation: The auditor checks operating effectiveness of the organization’s security controls.
  5. Reporting: The auditor prepares a detailed report on their findings.

10. Who performs a SOC 2 audit?

A SOC 2 audit should be performed by an independent auditing or CPA firm. They're the pros who know how to dig into your systems and check if everything is up to par. Find a list of top SOC 2 auditing firms here.

11. Who can provide a SOC 2 report?

A SOC 2 report is provided by the service organization that has undergone the SOC 2 audit. The audit report itself should be produced by an independent CPA or auditing firm.

12. How do I prepare for a SOC 2 audit?

Here are some key steps:

  1. Define your audit scope. Work with company stakeholders to determine which Trust Services Criteria apply to your organization and decide whether to pursue a SOC 2 Type I or Type II report.
  2. Understand the SOC 2 requirements: Know what the five Trust Services Criteria are and what they mean for your organization.
  3. Conduct a risk assessment: Identify any potential threats to your sensitive data and decide what to do about them.
  4. Implement security controls: Put measures in place to address the risks you've identified and prioritized.
  5. Complete a readiness assessment: Review current processes, systems, and controls to validate that they meet the SOC 2 requirements before beginning a formal audit.

13. What is a SOC 2 readiness assessment?

A SOC 2 readiness assessment is like a practice run or a "dress rehearsal" before the main SOC 2 audit. It's a chance for your organization to take stock of its current processes, systems, and controls to see if they meet the SOC 2 requirements — and close any gaps before the actual audit begins.

During a readiness assessment, an experienced service auditor or consultant will work closely with your team. They'll review your existing controls, identify any potential gaps or weaknesses, and provide recommendations for mitigation. This is also a great time to ask any questions you might have about the audit process, the SOC 2 criteria, or anything else related to compliance.

By going through a readiness assessment, you can catch any issues early and address them before the actual audit. It's like a safety net that gives you confidence in your preparation and increases the likelihood of a successful SOC 2 audit. Plus, it helps reduce the risk of stressful surprises.

14. Is SOC 2 a risk assessment?

Like many security frameworks, a major focus of SOC 2 is risk management. SOC 2 involves a risk assessment as part of its process, but it's more than that. It's an overall evaluation of the controls a service organization has in place to manage customer data safely and effectively.

15. How many SOC 2 controls are there?

The number of SOC 2 controls can vary depending on the organization and its unique needs. There isn't a fixed number, but there are common controls across areas like network security, access controls, data backup, and disaster recovery.

16. What is a SOC 2 compliance checklist?

A SOC 2 compliance checklist is a tool that helps you make sure you're meeting all the necessary requirements. It typically includes things like reviewing your IT infrastructure, identifying risks, implementing controls, and preparing for the audit process.

17. What is SOC 2 automation?

SOC 2 automation is about simplifying the process of achieving and maintaining SOC 2 compliance using technology to streamline some of the more routine tasks.

Here's how it works. Instead of manually checking all the boxes for SOC 2 compliance (which can be time-consuming and error-prone), SOC 2 automation tools can monitor your systems continuously, alerting you to any potential issues before they become problems. This can include things like detecting unauthorized access attempts, monitoring system changes, tracking employee training and security policies acceptance, and automating the evidence collection process for your SOC 2 audit.

In a nutshell, SOC 2 automation helps you stay on top of compliance without all the hassle, freeing up your team to focus on higher-priority tasks.

18. What is a SOC 2 bridge letter?

A SOC 2 bridge letter, also known as a gap or coverage letter, is a document that "bridges" the gap between the end of one SOC 2 audit period and the start of the next.

Here's why it's important: A SOC 2 audit covers a specific period of time, usually 12 months. But what if you need to provide proof of compliance immediately after that period ends, and before the next audit is completed? This is where the bridge letter comes in.

A bridge letter is prepared by your auditor and it reassures your customers and stakeholders that you're still following all the necessary SOC 2 controls, even though the audit for the current period hasn't been completed yet. Think of it as a temporary certificate of compliance until the next audit report is ready.

A bridge letter doesn't replace a full SOC 2 audit, but it's a handy tool to maintain trust and transparency with your customers and partners in between audits.