Global support metrics. 
World class expertise.

As a valued partner in your security and compliance journey, we are dedicated to providing you with transparent, real-time insights into our global support performance.

96.8 %
customer satisfaction score
75 min
median email response time
30 sec
live chat response time
51.3 %
one-touch resolution
54 %
resolved in the first 24 hrs.

Trusted by over 3,000 Organizations

Insanely fast response time on a Friday afternoon. Problem was resolved and we are stoked! Thank you!

Excellent and speedy response. 
The support group has been, and continues to be, a great team.

I appreciated that the issue was allowed to stay open until it was completely resolved. I also appreciated the follow up, and checking the team did to make sure the issue was actually resolved

Everything goes well with the support organization. Always attentive and fast to respond. I feel listened to and understood by the support team and that is incredibly important.

Bob was great! Really took the time to provide excellent customer service. 10/10 would recommend!

I was happy how quickly the person joined the chat and then understood and resolved my question. Nice work!

Prompt response and options to choose the best outcome.  Great service, thank you

Awesome!! Wish all my support was this good.

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