After scouting the market for a solution, unitQ discovered Secureframe—and everything fell into place.
It was clear from Secureframe’s website that they had a long list of happy customers, who praised their easy-to-use platform, hands-on support, clear process and pricing, and depth of expertise. For Anthony, it really was a case of ‘what’s not to like?’
Secureframe’s smooth onboarding process began when Anthony hopped on a kick-off call with a member of the Customer Success team.
“It was so clear that Secureframe had deep experience of SOC 2, so we immediately felt very comfortable that they were the right partner to shepherd us through the process,” says Anthony.
“On that single call, Secureframe helped us get set up on their platform and walked us through every feature and function. They were so clear about their price and how the process was going to run that we knew exactly what we were getting from the start.”
In order to simplify SOC 2 for its customers, Secureframe reduces the process to 7 key steps. These include scanning and securing unitQ’s security infrastructure, creating security and compliance policies, assessing and managing vendor risk, and completing the audit.
“What we loved about Secureframe was that they not only explained the process of what they’d be doing, they also explained the ‘why’ behind everything” says Anthony. “So it was always clear what needed to be worked on to get ourselves audit-ready.”
As Secureframe made a start getting unitQ SOC 2-ready, its online platform became unitQ’s single source of truth.
Within the portal, every step of the process was laid out, along with specific tasks allocated to named members of unitQ’s team. This ensured everyone could see where they were in the process and any bottlenecks could be quickly fixed.
Even better, a huge chunk of the manual work typically associated with achieving SOC 2 was taken off the team’s shoulders by Secureframe’s 100+ software integrations. The platform automatically synced with unitQ’s core services, collecting data on infrastructure, policies and other evidence vital to the audit. This meant the team didn’t have to waste hours of precious time pulling data manually and drowning in spreadsheets.
“The integrations moved things forward quickly,” says Anthony. “And because the platform laid out the process so transparently, it was easy to see what tasks needed to be completed to keep everything on track.”
At every step, Secureframe could turn to a dedicated customer success manager—backed up by the company’s security and compliance experts—if they had any post-onboarding questions. Secureframe also set up a Slack channel as a central communication hub. Whenever unitQ posted a question, Secureframe provided a response within minutes, ensuring the process remained friction-free.
“Secureframe’s Customer Success and Compliance teams were hyper-responsive and ensured the entire process went smoothly by providing exceptional support,” says Anthony. “SOC2 certification is a big deal, so to know their team was always there was incredibly valuable—particularly in areas where we had limited knowledge and needed hand holding.”
“It was so clear that Secureframe had deep experience of SOC 2, so we immediately felt very comfortable that they were the right partner to shepherd us through the process.”