When Fouad searched the marketplace for a solution to deliver SOC 2 fast and for the first-time, one vendor jumped out—Secureframe.
Secureframe met Fouad’s requirements in several ways. They had a proven track record for making SOC 2 simple and getting businesses enterprise-ready. Additionally, they provided comprehensive software integrations that made the job of obtaining and maintaining SOC 2 automated and easy.
Right away, Secureframe got to work assessing Indent’s current security infrastructure.
“As a new business, we didn’t yet have all the correct policies in place, so Secureframe helped us identify where the gaps were, and then defined the systems and processes we needed to put in place,” says Fouad. “This was incredibly beneficial, and showed us the deep expertise they have in the marketplace.”
Secureframe then identified the precise scope of work Indent needed to complete to enable SOC 2.
“Secureframe didn’t just tell us what was required to pass the audit, they recommended all kinds of best practices that would strengthen our overall security status and build total trust with our customers,” explains Fouad.
Using their easy-to-use online portal—which took Indent no time to set-up—Secureframe then created a list of action points that Fouad’s team could complete, without losing track of the important tasks at hand every day.
The hours and effort required by Fouad’s team were massively reduced thanks to Secureframe’s 100+ integrations that seamlessly linked with many of the tools Indent were already using.
“Secureframe’s integrations really reduced our lift,” says Fouad. “Instead of having to pull masses of data manually to provide evidence for the audit, Secureframe’s integrations automated so much of the workload and turned what could have been a stressful process into an effortless one.”
On one integration in particular, Secureframe really went the extra mile.
“At Indent, we use a very specific HR and payroll system that Secureframe didn’t, at that point, have an integration for,” says Fouad. “They went above and beyond, pulling all the reporting required for the audit on our behalf, while at the same time building out the missing integration, so the pipeline will be automated from now on.”
As a business walking the SOC 2 tightrope for the first time, Fouad appreciates the expert support and guidance they received to keep them on the right path.
“Secureframe made a huge effort to create a personal connection,” says Fouad. “There was always a friendly face on Slack to reach out to with our questions. Whether it was a broad enquiry about security or we wanted to drill into the specifics of how to meet industry standards on a particular policy, Secureframe’s team always had the answer and gave us the reassurance to keep moving forward.”
Just as Fouad had hoped, Indent successfully attained their SOC 2 report with no issues. And, with Secureframe now an ongoing partner, Indent can rest easy that SOC 2 will be maintained in the future and they’ll continue to pass customers’ security reviews with no extra internal workload.