The CEO had demos scheduled with multiple companies. After completing the demos, the Basis Theory team felt that Secureframe’s product would help streamline the process more and help them stay better organized. Plus, Secureframe had compliance experts with previous PCI experience who would hold the team’s hand every step of the way.
“With Secureframe, I felt like the platform was really robust and that I would get the extra level of attention and customer support I was looking for. Having a dedicated resource who could provide clarifications, guidance, and feedback made sure I wouldn’t be wasting my time or my engineers’ time with unnecessary work.”
Once onboarded, Secureframe created a thorough checklist of all the required steps and documentation needed to get PCI compliant and create a more secure environment for handling payment and cardholder data.
Plus, Secureframe provided an open channel of communication throughout the readiness phase through Shared Slack Channels and regular check-ins to help with any questions or concerns.
“Working with Secureframe’s compliance experts was great. Their expertise and knowledge really shined through. Being able to have someone to go to for any questions, get a gut check, and get a continuous feedback loop was really helpful. It made all the technical and administrative aspects of getting PCI compliant a lot simpler. I appreciated that I didn’t have to worry or think about things. I knew Secureframe’s team would be there.”
Secureframe was able to help get this company audit ready within just a couple of months, with zero issues or delays. But the support didn’t stop for this company. During the audit itself, Secureframe’s compliance team helped answer any auditor questions and advocated on behalf of the company.
“It was clear that Secureframe had a great relationship with their auditor partners. Any time our auditor had a question, Secureframe’s team was there, helped clear up any potential issues, and streamlined the entire audit process. It created a lot of peace of mind for me to know I wasn’t alone.”
With Secureframe’s deep expertise, support and guidance, Basis Theory was able to get their PCI Certification within 3 months, easily a few months faster than had Basis Theory attempted to achieve compliance by themselves.
“We wouldn’t have become PCI compliant nearly as quickly or as efficiently without Secureframe. The team made sure we had all our ducks in a row, and we were very well-prepared going into the audit.”